Cancellation Policy
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We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without giving a 24-hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and means our other clients miss the chance to receive the services or time they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise, and illnesses occur at inopportune times. If you have a fever, have been in contact with Covid-19, have any known infections, or have experienced vomiting or diarrhea within 24 hours before your appointment time, we request that you cancel your session. Failure to do so will result in your session terminating early with no refund.
Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather, and we ask you to do the same. Please do not risk your safety trying to make your appointment. Late cancellations due to emergency, illness, or inclement weather will generally not result in missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy
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We request that you arrive 10-15 minutes before your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs to do our best to accommodate you. Appointment times are reserved for each client, so often, we cannot exceed that booked time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your message if you exceed 10 minutes past service time. Full-service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we cannot do so, we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy
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Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and refusal of any booked services in the future. You will be charged the full-service fee regardless of the length of your session. Depending on the behavior exhibited, we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity, and you will be treated the same in return.